How does Soniqo actually run in the venue?

We stream a curated, dayparted programme to your venue's existing audio setup — Sonos, AirPlay, PA, or any standard mixer. No hardware to install, no new accounts for your staff. Staff can adjust volume; everything else is automated and scheduled.

How fast can you go live?

Forty-eight hours from the first call. Day one we do a 30-minute onboarding call. Day one–two we build your sound profile. Day three you're live. Most multi-zone venues are running within the same window.

Standard from Pro tier onwards. Different floors, lobbies, terraces, spas, private rooms all get their own programme, each on its own schedule. All controlled from one dashboard.

What if our internet is unreliable — or goes down completely?

Two answers. Our cloud player already buffers through short drops. For properties where music simply cannot stop — malls, casinos, hotels, live venues — we offer offline playback: a dedicated on-site player with the entire programme stored locally, so the audio path never touches the internet. The connection is only used to sync new tracks and schedules when you're online. Hardware can be supplied and managed by us, or we send the spec and configure yours. Quoted per property.

Our DJ team. Not an algorithm, not a generic playlist library. Every track is handpicked, brand-aligned, and tested against your concept. No explicit tracks, no off-brand surprises.

How often does the music change?

Quarterly refresh on Core, monthly on Pro, custom on Signature. Seasonal modes, event modes, and brand-specific signature evolutions are part of the Pro and Signature tiers. Nothing ever loops the same week twice.

What about the same music across all our locations?

Yes — central group profile with optional local adjustments. The brand sounds consistent across every venue while still respecting venue-specific factors like crowd, hour, season.

Do you handle the new UAE music licence (from 1 December 2026)?

Yes. Under Ministerial Resolution No. 136 of 2026, every UAE restaurant, café, hotel, gym and mall needs an annual music licence from 1 December 2026 — fees from AED 1,500 a year for a small restaurant, fines of up to AED 500,000 without one. For our venues we determine the tariff category, prepare and file the application with the authorised organisation (EMRA or Music Nation), track the renewal, and keep the certificate and track-level documentation inspection-ready — bundled with the music itself. Full breakdown and a fee calculator: soniqo.io/uae-music-licensing/.

What about music licensing?

Handled on our side. PRO and PPL royalties are paid through our system. You stay legally clear without managing any separate accounts or licenses for the music we provide.

Thirty days written notice, any month. No exit fees. We hand back the calendar so you can continue with your previous setup if you want to. First month is treated as a trial — cancel within 30 days, no kill fee, no questions.

Why not just use Spotify Business?

Spotify Business gives you a music library; it does not give you direction. It plays algorithm-based recommendations, includes podcast and sponsor breaks, has no daypart or brand intelligence, and is not insurable as a business audio source. Soniqo is the programme around the music — designed, curated, scheduled, supported.

Fixes · what goes wrong

The problems that
bring people to us.

Each of these starts as a complaint from a floor manager rather than a strategy discussion. The pages below set out why the problem happens, what usually fails to solve it, and what does.

Spotify ads in your restaurant6 min
Your bartender opens Spotify on the bar iPad. A 'Restaurant Dinner Vibes' playlist plays through AirPlay. Dinner peak hits at 8:30pm. The Toyota ad plays at 8:42pm. Three tables look up. One couple comments to the GM on the way out. This is the most preventable embarrassment in premium hospitality, and it keeps happening for structural reasons — none of them obvious until you actually look at what's running the music.
Staff keeps switching5 min
Your music programme is dialled in. You walked the floor at 7pm and the dinner playlist was running correctly. At 9:15pm you walked back through and the bartender had switched to something else. By 11pm the manager has corrected him and the music is on a third source. The room's sonic identity dies a thousand small overrides, and yelling at staff weekly fixes it for exactly one day.

2 pages in this section

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The problems thatbring people to us.

The problems that
bring people to us.